Apex Dental Group boosts Patient Engagement with Loaf AI
16 Locations
Apex Dental Group
DSO, Texas
Overview
Apex Dental Group, a leading dental service organization (DSO) with 16 locations across Texas, faced challenges with inconsistent patient communication and disjointed workflows. Each clinic operated with different tools, resulting in missed appointments and frustrated patients. This lack of cohesion limited their ability to grow and retain clients. Loaf Agency introduced a tailored AI solution to automate scheduling, reminders, and follow-ups across all locations. Within 90 days, Apex transformed its operations, boosting patient engagement and efficiency. The partnership with Loaf delivered an estimated $390,000 in additional revenue.
The Problem //
Overwhelmed by Inconsistent Communication
Apex Dental Group faced a major hurdle with inconsistent patient communication across its 16 Texas locations. Each clinic relied on different tools for scheduling and reminders, resulting in missed appointments, frustrated patients, and a disjointed brand experience. The lack of a unified system made it nearly impossible to track performance or ensure patients received timely, consistent outreach, putting pressure on staff and hindering growth.
“We were swamped—phones ringing, messages piling up across clinics. Loaf swooped in, sorted it all. Now patients feel heard, staff’s less stressed. It’s honestly transformed how we work.”
Sarah M., Chief Operating Officer
The Implementation //
Unified AI for Seamless Connections
Loaf stepped in with a tailored solution, deploying AI agents to streamline scheduling, reminders, and patient follow-ups across all 16 locations. Integrated with Apex’s existing practice management software, the AI created a cohesive communication framework. Loaf’s team provided on-site training, ensuring staff could confidently adopt the technology, while a centralized dashboard offered real-time visibility into each clinic’s performance.
Results
A Network Transformed
Within 90 days, Apex Dental Group saw a remarkable shift in patient engagement and operational efficiency. The AI-driven system reduced no-shows, improved patient trust with consistent outreach, and allowed staff to prioritize care over administrative tasks, setting the stage for scalable growth across the network.
Conclusion
Loaf didn’t just fix Apex Dental Group’s chaos—it built a rock-solid foundation for their future. As their trusted AI partner, we’re in it for the long haul, driving patient engagement and operational wins together, step by step, year after year.