Terms of service
Effective date:
01.01.2025
Welcome to Loaf Agency (“Loaf,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, AI automation services, and related offerings (collectively, the “Services”). By accessing or using our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
Description of Services
Loaf Agency provides AI-driven automation solutions designed specifically for dental clinics, including:
Lead Capture and Scheduling: Automated appointment booking and lead management.
Front Desk Automation: 24/7 call handling and administrative support.
Patient Engagement: Automated reminders, follow-ups, and review requests.
Centralized Dashboards: Real-time tracking and analytics for clinic performance.
Custom AI Agents: Tailored solutions to streamline your clinic’s workflows. Our Services aim to integrate seamlessly with your existing systems, boosting operational efficiency, patient satisfaction, and revenue growth.
Eligibility and Authority
To use our Services, you must:
Be at least 18 years of age.
Have the legal authority to enter into these Terms on behalf of yourself or your clinic/organization.
Comply with all applicable laws, including healthcare regulations such as HIPAA.
If you represent a clinic or organization, you confirm that you are authorized to bind that entity to these Terms.
Account Registration and Security
Account Creation: Accessing certain Services requires creating an account with accurate, current, and complete information.
Account Security: You are responsible for safeguarding your account credentials and all activities under your account. Notify us immediately at [Insert Contact Email] if you suspect unauthorized access or a security breach.
Updates: Keep your account details current and inform us of any changes.
4. Service Usage and Responsibilities
4.1. Your Responsibilities
Compliance: Use the Services in accordance with all applicable laws, including healthcare privacy regulations (e.g., HIPAA, GDPR).
Data Accuracy: Provide accurate, complete, and up-to-date data (e.g., patient details, clinic information) for the Services to function effectively.
Acceptable Use: Do not misuse the Services, such as attempting unauthorized access, disrupting functionality, or using them for illegal purposes.
Third-Party Integrations: Ensure any third-party systems you integrate with our Services comply with relevant laws and our technical requirements.
4.2. Loaf's Responsibilities
Service Delivery: We will provide the Services as described, subject to these Terms and any additional agreements.
Support: We offer customer support via email, phone, or dashboard, as specified in your service plan.
Updates: We may modify or enhance the Services to improve performance or meet legal standards, notifying you of significant changes.
Fees and Payment
Pricing: Fees depend on your chosen service plan (e.g., single clinic, multi-location, DSO/enterprise). Details are available on our website or in your service agreement.
Payment Terms: Payments are due upfront and/or monthly, as outlined in your plan. Late payments may accrue interest or lead to service suspension.
Refunds: We provide a 30-day risk-free trial. Cancel within 30 days for a full refund if unsatisfied. After 30 days, fees are non-refundable unless otherwise agreed.
Taxes: You are responsible for any applicable taxes related to the Services.
Intellectual Property
Ownership: Loaf retains all rights, title, and interest in the Services, including software, AI models, dashboards, and related intellectual property.
License: We grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes during your subscription term.
Restrictions: You may not copy, modify, distribute, or reverse-engineer the Services or use them for unauthorized purposes.
Feedback: If you provide feedback, we may use it to enhance the Services, and you grant us a perpetual, royalty-free license to do so.
Data Privacy and Security
Data Handling: We process personal and health-related data in compliance with HIPAA, GDPR, and other applicable laws. See our Privacy Policy for details.
Client Data: You own the data you provide (e.g., patient information). We process it only to deliver the Services and as you authorize.
Data Security: We use industry-standard measures (e.g., encryption, access controls) to protect your data, though no system is fully immune to breaches. You must also secure your own systems.
Confidentiality
Confidential Information: Both parties will protect non-public information shared during the use of the Services (e.g., business plans, patient data).
Exceptions: This does not apply to information that is publicly available, independently developed, or legally required to be disclosed.
Warranties and Disclaimers
Service Warranty: We warrant that the Services will function substantially as described. We’ll address any issues promptly.
Disclaimer: Except as stated, the Services are provided “as is” without implied warranties, such as merchantability or fitness for a specific purpose.
Limitation of Liability
Cap on Liability: Our total liability for claims related to these Terms or the Services is limited to the fees you paid in the 12 months prior to the claim, to the extent permitted by law.
Exclusion of Damages: We are not liable for indirect, consequential, or punitive damages (e.g., lost profits, data loss), even if aware of the potential for such damages.
Indemnification
You agree to indemnify and hold Loaf harmless from claims, damages, or losses resulting from:
Your use of the Services in breach of these Terms.
Your non-compliance with laws (e.g., HIPAA, GDPR).
Third-party claims tied to your data or actions.
Termination
By You: You may terminate your use of the Services with written notice. Refunds apply only within the 30-day trial period.
By Loaf: We may suspend or terminate your access for violating these Terms, non-payment, or illegal activities.
Post-Termination: Upon termination, you must stop using the Services, and we’ll delete your data per our retention policies.
Miscellaneous
Entire Agreement: These Terms, plus any service agreements, form the full agreement between you and Loaf.
Amendments: We may update these Terms, and your continued use signifies acceptance of changes.
Assignment: You cannot assign these Terms without our consent. We may assign them in cases like a merger or sale.
Severability: If any provision is invalid, the rest remain enforceable.
Contact Us
For questions or concerns about this Terms of Service, reach out to us at:
Email: selman@loafhq.com
Phone: 210-639-5984