Privacy policy

1. Information we collect

Information you provide to us

When you contact us via forms, email, or otherwise, we may collect:

• Personal Information: Name, email address, phone number, job title, and clinic details when you contact us, request a demo, or sign up for our services.

• Health Information: Patient data (e.g., appointment details, insurance information) processed via our AI tools, as authorized by dental clinics.

• Usage Data: Details about your interaction with our website and services, such as IP address, browser type, and pages visited.

• Cookies and Tracking Technologies: We use cookies to improve your experience, analyze usage, and enhance our services. You can adjust cookie preferences in your browser settings.

Information we collect automatically

When you visit our website, we may automatically collect:

• Your IP address

• Browser type and version

• Device information

• Pages you visit and time spent on them

Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our website. You can manage cookies through your browser settings.

2. How we use your information

We may use your information to:

• Deliver, maintain, and enhance our AI automation services for dental clinics.

• Facilitate appointment scheduling, reminders, and patient engagement communications.

• Respond to inquiries, provide support, and share updates about our services.

• Meet legal obligations under HIPAA, GDPR, and other regulations.

• Analyze usage trends to improve our website and offerings.

  
  

3. Sharing your information

We respect your privacy and do not sell your information.

We do not sell or rent your personal information. We may share data with:

• Service Providers: Trusted third-party vendors (e.g., hosting, analytics, support) who comply with HIPAA and GDPR and are bound by confidentiality agreements.

• "Your" Clinic: Patient data is shared with your clinic and your clinic's software for scheduling, reminders, and engagement purposes.

• Legal Authorities: When required by law or to protect our rights, safety, or property.

4. Data security

We prioritize the security of your data with measures such as:

• Encryption of sensitive information during transmission and storage.

• Access controls and authentication to limit data access.

• Regular security audits and vulnerability assessments.

• Adherence to HIPAA’s Security Rule for protecting electronic protected health information (ePHI).

5. Your rights

Depending on your location, you may have rights over your data, including:

• GDPR Rights (for EU Residents): You can access, correct, delete, or restrict the processing of your personal data. You may also object to processing or request data portability. Contact us at [Insert Contact Email] to exercise these rights.

• HIPAA Rights: Patients can access, amend, or request an accounting of disclosures of their health information. Dental clinics using our services handle these requests directly.

  
  

6. Retention of information

We retain your information only as long as necessary to provide our services or comply with legal obligations.

7. Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with an updated effective date. Please review it regularly.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, reach out to us at:

• Email: selman@loafhq.com

• Phone: 210-639-5984