Rapid Relief: Loaf Enhances SwiftCare Urgent Clinics
2 Locations
SwiftCare Urgent Clinics
Urgent Healthcare Clinic, Nevada
Overview
SwiftCare Urgent Clinics, a two-location urgent care provider in Nevada, struggled with bottlenecks and patient frustration. Overloaded schedules and poor communication hurt their bottom line. Loaf Agency deployed an AI solution to optimize flow and engagement. Within 60 days, SwiftCare turned chaos into calm. The outcome delivered a solid $750,000 annual revenue increase.
The Problem //
Gridlock in Urgent Care
SwiftCare’s two clinics couldn’t keep up with demand. Manual scheduling led to overbookings and long waits, driving patients to competitors. Staff were frazzled, juggling walk-ins and calls with no real-time visibility into capacity. The lack of proactive communication left patients in the dark, eroding trust and threatening SwiftCare’s growth in a fast-paced market.
“Loaf’s AI cut our wait times and stress; patients keep coming back thanks to smoother visits.”
Karen T., Manager
The Implementation //
AI-Powered Flow Control
Loaf introduced an AI system to tame SwiftCare’s chaos. Smart scheduling agents predicted peak times and balanced appointments across both locations, while automated texts updated patients on wait times. The solution synced with their existing software, tested over two weeks for accuracy. Loaf provided on-site training, empowering staff to manage the system confidently from day one.
Results
Speed Meets Satisfaction
In 60 days, SwiftCare Urgent Clinics became a model of efficiency. Patients moved through faster, thanks to optimized scheduling, and appreciated timely updates that eased their stress. Staff regained control, handling higher volumes with less strain. The clinics’ reputation for quick, reliable care spread, drawing more visitors and boosting their standing in the community.